Managed Services Computer Network Repair 1-800-404-4335 | PC Laptop Printer Service Victoria Kelowna Edmonton Calgary Winnipeg Burnaby Richmond Surrey Coquitlam White Rock Langley Delta

AOC Sample

30,000+ SATISFIED CLIENTS CAN'T BE WRONG!

 

MANAGED SERVICES, PROACTIVE MAINTENANCE & SERVICE PLAN OPTIONS



Is IT Your Core Business?

As the owner of a small or midsize business, you invest in IT to increase your operational ROI. Trouble can arise, however, when you or your team are distracted from your core business initiatives because of IT issues. Maybe IT support and management are being performed by employees who have multiple duties, which can impact both their ability to deliver in other areas, as well as the overall quality of IT support.  Contracting GoGoGeek Managed IT to take care of your IT means you can focus all your resources on your primary business operations, maximize revenue, and be more efficient.  GoGoGeek Managed IT can provide affordable management of all your IT assets, including systems, software, devices and virtual resources. We’ll also be informed with automated alerting of any event that may affect the normal operation of IT.  When there is a problem, we can accurately diagnose and resolve most issues through rapid remote remediation that takes much less time than onsite visits, saving you the often considerable costs of downtime.
With all the IT health and performance data that our monitoring brings in, we are better positioned to help you optimize configurations, manage system and software versioning, and eliminate costly and obsolete equipment.


The Advantages of IT Expertise


GoGoGeek Managed IT delivers best practices monitoring and management of all your IT assets with the use of hundreds of Policy Modules. Policy Modules are sets of monitoring and alerting rules, developed in partnership with leading vendors like Microsoft, Intel, Cisco, Symantec and others. Policy Modules help ensure that everything in your IT environment is being effectively monitored and alerted on, and puts performance-related data at our fingertips. Detailed, accurate data also helps expedite diagnostics and resolution when IT issues do occur.
Because the managed services platform we use has an open architecture, any customer environment, no matter how diverse, can be easily integrated. Any changes, such as the addition or removal of systems, devices and software are detected automatically and accommodated smoothly.
Deployment of the Onsite Manager and Device Manager software is as simple as a few clicks, and has no impact on your systems or operations.

 

Managed Service Plan Options (for more information please call 1-877-464-6433)

PROACTIVE SERVER MANAGEMENT

n  Installation and configuration of standard server operating systems

n  Full operating systems administration, including maintaining patch levels

n  Assistance with vendor installation, upgrade and configuration of business application software

n  Configuration of applications on the server

n  Advanced monitoring of system performance and application availability

n  Problem notification and follow-up with Department Site Contact and/or business application software vendor

n  Technical support for problem resolution

n  Troubleshooting of server-side problems with applications

n  Application re-starts

n  Information system security, virus protection and user account management

 


$99.99 /Server/ month for standard Servers

$99.99 _____ / server /Month for Non-standard Servers

WORKSTATION SERVICE LEVELS

IT/SOHO ASSIST (4/7/365 Monitoring/Daily and Weekly Reporting)

  • Disk Space Checks
  • PING Checks
  • Windows Service Checks
  • TCP Service Checks
  • Web Site Checks
  • Roll Your Own Event Log Check
  • File Size Check
  • Bandwidth Monitoring
  • Anti-Virus Update
  • Backup Check
  • Drive Space Change Check
  • Microsoft Exchange Check
  • Hacker Check
  • Physical Disk Check
  • Critical Events Check
  • File Size Check
  • WSUS Check

PROACTIVE SIMPLE 
(IT ASSIST Remote Remediation) – NO ONSITE

n  Advanced Workstation Monitoring/Reporting and Remote Remediation

n  Includes PROACTIVE PATCH MANAGEMENT service:  Ongoing provision of patches and service packs for operating systems and standard applications, anti-virus software upgrades and security updates 

n  Support of standard operating systems, and office suites (in accordance with Business policies) and anti-virus.

n  Installation of printer drivers for networked printers

n  Installation of standard peripherals

n  User administration

n  Problem determination and resolution

n  Acts as the System Administrator for machines contracted for this support

n  If all departmental machines are contracted for this support, GOGO GEEK   can be designated the Technical Liaison if requested

n  Remote access services for customers in remote locations

 

PROACTIVE WORK STATION PLUS 
(PROACTIVE
WS ONSITE .5Hour/WS/Month)

PROACTIVE WS with…

n  Onsite desktop support, Workstation moves, adds, changes

up to .5 hour/WS/Month 8AM-5PM, Monday to Friday

n  Capacity planning and technology upgrade planning

n  Consultation services on standard workstation configurations and procurement choices to meet customer needs

n  Hardware and software purchasing assistance, including bulk order purchases of computer hardware

            Workstation delivery and set up

n  Installation and support of standard operating system, commercially developed business productivity software and office suites (in accordance with Business policies), anti-virus software and department-specific applications

q  GOGO GEEK uses a standard image and will re-install Department-specific applications as needed.  Users may need to reset personal settings after a computer is re-imaged.

n  Installation of printer drivers for networked printers

n  Installation of standard peripherals

n  User administration

n  Problem determination and resolution

n  Technical support

q  In some cases, GOGO GEEK   technical support staff may recommend replacing hardware if it cannot be efficiently and cost-effectively repaired by

n  Face-to-Face quarterly meetings

n  Acts as the System Administrator for machines contracted for this support

n  GOGO GEEK  can be designated the Technical Liaison if requested

n  Remote access services for computers in remote locations

 

 

PROACTIVE WORKSTATION ULTIMATE
(PROACTIVE PLUS with Helpdesk, onsite Backup
  and 1hour/WS/Month

PROACTIVE PLUS WS with…

n  Onsite desktop support, Workstation moves, adds, changes

up to 1.0 hour/WS/Month 8AM-5PM, Monday to Friday

n  Capacity planning and technology upgrade planning

n  Consultation services on standard workstation configurations and procurement choices to meet customer needs

n  Hardware and software purchasing assistance, including bulk order purchases of computer hardware, workstation delivery and set up

n  Workstation moves, adds, changes (Ultimate only)

n  GoGo Geek  Help Hotline Customer support

n  Problem determination and resolution

n  Technical support

q  In some cases, GOGO GEEK technical support staff may recommend replacing hardware if it cannot be efficiently and cost-effectively repaired.

n  Orientation for new customers through one-on-one or departmental meetings

n  Acts as the System Administrator for machines contracted for this support

n  If all departmental machines are contracted for this support, GOGO GEEK can be designated the Departmental Technical Liaison if requested by the department

n  Referral to other Business IT resources (Note: Other Business IT resources may charge a fee for the services they provide.)

Remote access  services for customers in remote locations

 

$14.99 per Standard Workstation / Month

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
$39.99 for per Standard Workstation/ Month

 

 

 

 

 

 

 

 

 

 

 

 

 

 


$69.99 per standard Workstation /Month

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



$99.99 for per basic WorkSation/Month

ONSITE DATA Backup, Storage and Disaster Recovery

Service Description

n  Data storage on client supplied NAS device

n  Daily, weekly and monthly backup services for data stored on GOGO GEEK file servers

q  Data stored on workstation hard drives is not backed up

n  Data and disaster recovery

n  Information system security activities and virus prevention in accordance with Business security policies

n  Managing user accounts

n  Security and virus prevention on GOGO GEEK file servers

n  Remote access support services

n  Customer Support for data storage service through the GOGO GEEK Help Line

n  Includes appropriate level of administrative rights granted to departmental IT staff (if this service is purchased separately from the PROACTIVE Ultimate Package)

 

$20.00 / Server/ Month $5.00/ user per month

 

PROACTIVE NETWORK PRINTER/DEVICE MANAGEMENT SERVICE

GOGO GEEK provides managed access to printing resources and support for networked printers and devices.

 

n  Consultation services on standard printers/devices  and procurement choices to meet customer needs

n  Asset inventory

n  Printer installation and configuration

n  User access administration

n  Customer support for printer management service through the GOGO GEEK  Help Line (Ultimate Package only)

n  Problem determination and resolution for user accessibility issues

n  Technical support

n  Referral to other Business IT resources or external vendors (for printer hardware support and repair)

n  “Just on Time” Order and supply of Ink/ Toner/ Drum etc.

 

Additional Information and Related Services

n  Departments purchasing the PROACTIVE Support Package who wish to print to networked printers are encouraged to also purchase PROACTIVE Networked Printer Management

 

$9.99/Networked Device/Month

HOURLY AND SHORT-TERM SUPPORT

n  Hourly Support: GOGO GEEK provides any type of daily support departments may require, including desktop support. These services will be provided upon the request of the Company Technical Liaison or other departmental representative.

 

n  System Administration Hourly Support: GOGO GEEK will provide hourly support service to security compromised machines.

 

n  For this service, GOGO GEEK requires administrator privileges on the machine and physical access to the machine. GOGO GEEK may recommend that compromised machines be upgraded to Windows XP for security reasons. It is the owner department’s responsibility to purchase the software license and any hardware upgrade needed for this.

 

 

Support is available 24/7/365.   $68.00 With Subscription / $88.00 without.


Support is available 24/7/365.   $75.00 With Subscription / $120.00 without.

 

Call one of our live techs now on: 1-877-464-6433 Click here to connect online right now: E-Mail or Live Chat Facebook Twitter In Blog