If you enjoy what you are doing and take every day that comes as a new adventure and opportunity to learn something and to make a difference in some way (in your life) you know what I am talking about.
Because then you understand that Knowledge is everything-The more you seek to learn and experience the better your life will be.
On the other hand if you are not happy with your life or your job then you are probably stuck in time and it seems to take forever to pass. If you are of this sort-GET UP?-WAKE UP? And do something about it-Please-You don’t know what you are missing and are just wasting the precious little time we are all given.
First of all, I would like to point out that I take exception with content that I read during the course of studying and doing research that does not reflect all the information that it could or should include that might lead the average reader with less experience in Marketing Technology to form the wrong opinion or conclusion.
Reader beware as in buyer beware is a term we all know. In the context of this article it is the collection of information necessary to be able to make a well informed decision and shame on you if you are not obtaining this information from a variety of sources and not taking one company’s or persons views, opinions or information as the only source on which to base your decisions.
Not that you don’t already know this but in today’s fast paced and sometimes deceptive media environment time once again may be weighing you down and it is sometimes easy to overlook, make a quick decision or take something as fact especially if that information is coming from a source that you trust.
Often there is limited time and/or resources to sufficiently research all the technology available and discussed and what it really can and cannot accomplish. This type of Content provides a source of information to inform and educate us on current trends and developments on products and strategies. Unfortunately, this content at times might not provide a well informed or objective view.
With today’s rapid advancement of technology the pressures to monetize and the desire to stay ahead of the competition, technology is often brought to market that has not been sufficiently developed or refine enough to do exactly what it is intended or proclaimed to do.
As an example I will refer you to my last article, A Bad Customer Experience - The Cost? - One Cent , where I bring up the following point concerning Marketing automation software.
Marketing automation technology today is evolving but still finds it difficult, especially in B2C, to be able to recognize that people are complex humans that have many different reasons for any particular action they perform.
Every customer’s experience is different and to assume or generalize what a customer’s intentions are can be an ill-advised and hazardous undertaking.
It wasn’t too long ago, just last year in fact that the marketing world was advocating that the days of pushing your message on consumers to gain their attention was quickly fading and inbound marketing, pulling consumers through engaging them with quality content was taking prominence and statistics were showing the benefits.
Last year Brian Conlin shared this in an article “It’s no secret that content marketing has become ubiquitous. After all, 93 percent of B2B marketers use it, a bump of 2 percentage points from 2012. However, just how effective content marketing is might surprise you. Despite costing 62 percent less than traditional marketing, content marketing generates about three times as many leads.â€Â 59 Killer Content Marketing Stats: 2014 Edition—via B2C.
If fact if you think about it and tell me if I am wrong, Triggered email, Retargeting and Geotracking are all push marketing disguised behind different names. And many people are pushing back.
Consumers are inundated with all the ways that exist today to get in front of them and others are developing technology to counter this with technology like ad blockers that according to a very recent article at Chief Marketer by Zach Schapira, “In the long-term if pervasive ad blocking shrinks the supply of sellable inventory, publishers may try to make up for the lost revenue by raising CPMs for advertisers.â€
With all the technology that is being thrown at us today it is imperative that you have the means through trusted employees, friends or consultant who are on top of the subject you are researching and who can advise you on what you are researching can do and can’t do and what if any drawbacks there may be and if it would even benefit you.
Another example of how confusing things can really get in this recent article entitled “Is Link-Building Dead?†by Marie Haynes Founder of HIS Web Marketing and posted at Search Engine Watch exemplifies how what one person says can be interpreted in so many different ways.
We are all conditioned from the time we are born by society. In one sense, is necessary to have a set of rules on how to behave to be able to maintain a sense of order and basically we have little choice but to conform to what is accepted behavior. This is not necessarily a bad thing but it can be confining and controlling if we accept everything blindly and never question anything.
Marketing companies create ads and content that condition us into taking on too much debt, instilling a must have or keep up with the Jones’ mentality (conspicuous consumption) or the need for all the latest trending products and before we know it, we are living lives created for us by the powers that be many times without our conscious participation.
Keeping up with the pace of change in Digital (Integrated) Marketing is surely one ours and industry’s biggest challenges. You no sooner have implemented one technology another comes along, sometimes from the same company, that claims to be bigger and better than the one you just implemented which may be true or a lot of marketing hype. But do you really need it? Here is where you need to make a well informed and research decision.
So don’t follow the crowd follow find what will work best for you and know the facts and you will be a lot better off for it.
William Cosgrove
When we walk into a shop or a restaurant we appreciate the personal touch, and being treated as an individual goes a long way. Now, with consumers spending more of their time online, marketers must take steps to maintain the “personal experience†across a brand's entire digital presence.
Building up a rapport without having the opportunity to meet face-to-face isn't easy, but there are ways to achieve it. The emergence of Big Data, for example, is allowing marketers to drill down into an incredible level of detail, and this in-depth understanding of who is visiting the website, mobile site or app, enables marketers to target customers with things that make the whole journey more relevant.
Just like being in a clothes shop and the assistant suggesting things they think you might like, thanks to Big Data, brands can offer their customers articles, adverts or products which are more relevant to them.Â
When done right, personalisation is a win-win for both the customer and the brand. There is a treasure trove of information on people visiting a site that marketers can use to deliver an online experience that, much like a real-life service, is tailored to suit the customer.
This way, the consumer has a better experience through things like exclusive offers, or information on products that interest them, resulting in three key elements of loyal behaviour; willingness to buy more, reluctance to switch and likelihood to recommend.Â
Time wasted?Â
Personalisation has evolved very quickly. A few years ago, you’d be lucky to get a simple “welcome back†on a website, let alone a web page specific to you. By trying to transform into an integrated, multichannel business and through harnessing Big Data to learn about each online shopper, brands can now greet their customer with a site that suits them rather than just a simple “hello againâ€.
Nonetheless, despite the benefits to the customer of a personalised experience, our "Click Here: The State of Online Advertising" research found that just 23% of those surveyed find customisation valuable, which suggests brands still aren’t getting it right.
This is an important wake up call to brands and should make us question if it is a worthwhile practice, or if brands and marketers are simply missing the mark.
We only need to look to brands like RSA, one of the world's largest insurance companies, to know that when personalisation is done properly it works.
RSA is able to determine what kinds of services customers want and, in response, continually optimise online experiences. By capturing insights into its customers' interests and preferences, it is addressing its customers as individuals and the results speak for themselves. Conversion is up 2% and profits are up by almost £1 per sale, proving that personalisation can and will have value to the customer - as well as a huge impact on the bottom line.
The same Click Here: State of Online Advertising research found other brands doing it well include online giants Amazon, eBay and TripAdvisor, with their helpful product and page suggestions inevitably playing a big role in them being named by consumers as top brands for personalisation.
Creating demand
Online marketers clearly understand the benefits of personalisation, with 52% of those surveyed claiming that being able to effectively personalise content is central to their marketing strategy, and 71% claiming it has a big impact on ROI.Â
If brands want to maximise the benefits personalisation has to offer, they need customers to not just be accepting of it but to actually demand it. It is only when individuals experience and appreciate the same personal touch online as they do in-store that a strong, two-way relationship will emerge.
The only way marketers can create this demand is to do personalisation well, and for this to happen there should be a number of considerations. First, there needs to be a seamless experience for the customer across all channels, campaigns and marketing activities. Marketers can then analyse the customer's digital journey to decipher when conversion is highest, and create the personalised experience that has the most potential to grow conversion or engagement. Timing is also key in the online marketing process, and it is important to capitalise on the customer’s interest in your products as early as possible.Â
Fortunately, the technology now exists to do most of the hard work, deciding which content and offers are most relevant to the customer. But while the machines can look after most of the data and analytics, a blend of data-led and intuitive marketing often works best.
If marketers continue to improve their understanding of the individual customer, delivering what they want, when they want it, customers may join marketers in realising the real value of the "personal touch".
Tresilian Segal is head of marketing Northern Europe at Adobe Marketing Cloud.
Fear is one of our most primal emotions, instilled from infancy. When my dad said I better stop crying or he’d give me something to cry about, do you know what I did?
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I shut the hell up.
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Yes, our natural instinct to avoid danger or harm is a powerful motivator and influencer of behavior. Always has been, always will be.
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Not surprisingly, marketers caught on to this fact decades ago, whether they were selling financial services or personal hygiene products. And while many marketers took a respectable approach, others went straight for the gutter.
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For example, in this 1932 advertorial, Listerine tried to make women feel like they would end up with a dog instead of a husband because of bad breath. (Image courtesy of Duke University Libraries)
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On the other hand, you’ll probably remember this legendary and hugely influential anti-drug message, which also spawned its fair share of spoofs:
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Scientific studies have been done to evaluate various approaches to fear-based marketing, but appealing to someone’s fear typically involves three steps.
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1) Present a risk or threat that arouses fear. The risk or threat has to be realistic and severe enough to motivate your audience to act. This is why you need to do your research and know your audience instead of making assumptions.
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2) Show how vulnerable your audience is. If you try to scare someone with sensationalistic claims, you’re being manipulative. Instead, discuss the real consequences of not acting.
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3) Explain how you can protect your audience. Convince your audience that the risk reduction or threat removal is worth the effort and cost involved with using your product or service.
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This is when most marketers screw up. They revert to marketing-speak, going on and on about how wonderful their product is.
A critical part of the third step is building up your audience’s self-efficacy – the belief that they’re physically, mentally and emotionally strong enough to take action. If someone feels they can’t control their fear, they won’t act.
In other words, you’re not just selling your product as the solution. You’re empowering your audience to face and overcome their fear.
In a previous post, I discussed the power of pain point marketing. Like pain point marketing, fear-based marketing doesn’t exploit people’s desperation. It also doesn’t have to involve a life or death situation.
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Are financial advisors being evil if they warn people of the consequences of failing to save for retirement?
Is a doctor being evil by telling people that drinking one can of soda per day can dramatically increase their chance of chronic illness? True, by the way, according to a recent study.
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There’s a big difference between persuasion and manipulation. Fear-based marketing can be a perfectly acceptable and ethical approach to marketing, as long as it’s based in reality, and especially when you use marketing to build trust and establish yourself or your company as an authority.
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When delivered powerfully yet respectfully, fear-based marketing does more than motivate people to buy products and services. It can motivate people make positive changes in their lives.
Many people tend to bury their fears and pretend they don’t exist. They allow their emotions to cloud the cold, hard facts and refuse to admit they’re afraid of anything. A fear-based marketing message can help people accept reality and face their fears.
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Some marketers believe any negativity is poison in marketing, and tapping into someone’s fear is the equivalent of emotional blackmail.
Unfortunately, real life isn’t all pretty flowers and rainbows. Marketing should reflect real life, complete with real fears and real problems. Imagine the sense of relief someone would feel if you empower them to overcome their fear and neutralize a genuine risk or threat.
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As marketers, we’re not being evil. We’re doing our job.
by Scott McKelvey
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