Track, listen to and react to customers and site visitors by combining an onsite Social CRM community as part of your overall digital and social media marketing strategy to increase site visits and drive engagement and magnify “your site” in organic search which comprises 70% percent of links that search users click on.

This will all combine to raise your SERP rankings where organic search results comprise the majority of clicks from search engines, with many sources claiming as much as 80% of all search engine traffic.

In the following article Andrew Reid president and founder of Vision Critical explains that “There’s quite a bit that social media analytics can’t tell companies. Those solely relying on social to help predict trends and product wins need to rethink their approach.” 

What social analytics isn’t telling you this holiday season

Businesses that integrate content marketing, social media and SEO strategy are seeing big results. Integrating these marketing channels can be a challenge and marketing from Ground Zero provides a very cost effective way of pulling all these channels together to provide impressive long term and sustainable results.

For any business looking for better ROI along with small and medium sized businesses with limited digital marketing resources it is important to cut through the noise and find ways to provide your business with the most economically viable and sustainable ways to build your brand, provide great customer service and drive new business.

Most businesses have an online presence with exposure to social media to some extent but in many cases do not feel they have the resources, to take their online marketing to the next level. If this describes your present situation read on because marketing from ground zero can be the answer.

Brands Building Community Should Promote Own Sites

Today, as reported by by Gavin O'Malley at Media Post “At least as community-building tools, marketers should forget about Facebook and Twitter. That’s the crux of a new report from Forrester Research, which suggests that the social giants are losing their grip on what has historically been known as “social” marketing.

“Top brands Facebook and Twitter posts reach only about 2% of their fans and followers, and less than 0.1% of fans and followers interact with each post,” Forrester analyst Nate Elliott explains in the new report. “Marketers need to rebuild their social relationship strategies around sites that work.”

In place of Facebook and Twitter, Elliott and his colleagues suggest that brands build out their own social-friendly properties. Indeed, U.S. online adults are nearly three times more likely to visit a brand’s Web site than to engage them on Facebook.”

More than 80% of small businesses cite that (Ground Zero) - their website is the number one way they engage with customers. This statistic alone shows that businesses should be looking for ways to more fully utilize this precious resource.

Great Customer Service Is Key to Free Publicity

There is no better way to provide excellent customer service than through an onsite community. More than two-thirds of American consumers said they're willing to spend 14 percent more on average with a company that delivers excellent service, according to new survey from American Express.

Providing great customer service can also get you free publicity through recommendations and referrals. Forty-six percent of respondents said they always tell others when they've had good service interactions, and 42 percent said that a recommendation from a friend or family member is more likely to get them to do business with a new company.

The Power of Customer Loyalty

New customers driven by existing customers’ recommendations are the second-biggest source of revenue—more than new customers who come to a business from other sources.

Repeat customers were by far the biggest source of revenue for more than 43 percent of entrepreneurs, while new customers accounted for about 19 percent of revenues.

Whatever the trending term these onsite customer care and benefit centers (communities) can benefit companies across the industry horizontal. There is no better way to create measure and maintain customer loyalty and drive referrals and recommendations than by having an onsite social community.

An onsite social community offers benefits that no other medium can match and is the most economical way to maintain and grow a loyal customer base. One Big Broadcast has been a leader in developing and customizing these types of platforms for years.

A Proven Platform

One Big Broadcast has been at the technological forefront of Onsite Social Communities for years and has been redefining the customer experience and how businesses and their employees interact with both their existing and potential customers by taking customer care, service and benefits to a whole new level. Onsite Social Communities shifts customer support and service to being part of the brand marketing mix.

One Big Broadcast’s SEO automation and CMS technology combined with our inclusive suite of marketing products and fully integrated mobile capability provides a low cost way to create an ecosystem within itself that can power your online and mobile marketing initiatives to cost effectively cut through the noise to market smarter.