I have used Sound Ford a couple of times in the last couple years. The last was to figure out what was going on with my brakes, which had been bugging me for quite some time. I had asked other service places and the answer was always "your brakes are fine". Sound Ford found the issue the same day I took the car in and they are finally "fine". I've had my Escape for ten years, a long time, but it has been a great car. Sound Ford is very helpful, gave me a loaner car to use for the two days they were working on my car. I'm very happy with their service.
Travis and Randy working with General Tire were outstanding in getting a replacement tire due to original tire failure at 9000 miles. It was a great pleasure with excellent follow through by both to accomplish this. Outstanding help and service...
It happens... Ford recalled my 2013 Fusion due what I considered a small issue. Sound Ford did their job and made it all good again. Quick check in, quick check-out, car ready to go when promised. Loving my Fusion, all is great.
This was my 1st Service Appointment at Sound Ford. I found that Bill Sharp, the Assistant Service Manager, was friendly and explained all the services provided. In addition, I was able to get free shuttle service to my daughter's - saving others time from picking me up. They also finished my car early and contacted me.