When it comes to social media, it’s sometimes hard to wrap your head around what’s going on in a rapidly shifting world of tweets, +1s, pins and likes. But sometimes, a nice set of facts and figures can give you some perspective.
In an attempt to put a number on all the various goings on over the year regarding some of the world’s biggest social media sites, we’ve rounded up some interesting stats about everything from Facebook to Myspace.
1.19-billion: That’s how many users log into Facebook every month. The big blue social network also saw a crazy 727-million daily active users as of the end of September, and 874-million monthly active users of its mobile products.
300-million: No, it’s not as small as you think — people are definitely using Google’s social play, even if it’s just to occasionally show their appreciation with a +1. Google announced in October that it has grown to see 300-million monthly active Google+ users, up from 100-million in September 2012. It also sees 540-million monthly active users which don’t just use Google+ apps and visit plus.google.com, but use their Google+ credentials to do things like sign into comment forms.
232-million: The number of monthly active Twitter users as of October, gaining 15-million users in the proceeding three months. Another scary figure? Twitter’s losses rose from US$21.6-million in the third quarter of 2102 to US$64.6-million in the same period this year. It is making money though (if not profit) — 70% of its advertising revenue was generated from mobile devices and the vast majority (76%) of all its monthly active users logged into the service from cellphones and tablets.
150-million: Yep, the little retro photography app that could has now grown to 150-million monthly active users — up 50-million in six months, expanding from just 90-million at the beginning of the year. There is another interesting Instagram stat though — eight out of the ten most popular Instagram locations are in the United States. In case you’re wondering, the other two — including the most frequently tagged location overall — are in Thailand.
Click to see chart
40-million: That’s the number of registered users Twitter’s Vine app has racked up to date, following its launch (first on iOS) in mid-January this year. It gained 13-million users by June, when it launched the Android version of its app, but hasn’t given any figures on the number of monthly active users so far.
3-billion: The amount, in US dollars, Snapchat CEO Evan Spiegel reportedly turned down, after deciding not to sell his hit messaging app to Facebook. Yes, 3-billion. Instagram was offered a third of that a year ago.
45.10: The amount, in US dollars, which Twitter’s stock cost when it initially hit the NYSE in early November. At the time, it saw Twitter valued at US$31-billion. Since then, the stock price has increased, peaking at US$59.74 in mid December.
130 000: The number of tweets per minute generated by conversations around the announcement of the new pope. Other major spikes in conversation include the Boston bombing (27-million related tweets were sent), the 2014 FIFA World Cup Draw (which generated 1.17-million tweets) and the arrival of the royal baby (25 300 tweets per minute).
90-million: The amount, in US dollars, that LinkedIn paid for newsreader app Pulse. It was later integrated into the professional networking site, replacing LinkedIn Today as a means to surface interesting content for the site’s 200-million registered users.
6: The position held by the Harlem Shake on Facebook’s list of most talked about topics in 2013. It was beaten by Pope Francis, elections, the royal baby, the word ‘typhoon’ (presumably mainly referring to Typhoon Haiyan) and Margaret Thatcher’s death.
15-million: That’s how many users Myspace gained after its relaunch in January, going from 21-million registered users to 36-million in October.
By Lauren Granger: Staff Reporter memeburn.com
Customer service used to be handled either in person or over the phone. These days though, consumers are turning more to social media for their customer service needs.
According to a study by social media marketing firm Sprout Social, consumer messages that required a response from a company increased 178 percent. Utilities such as cell phone and cable providers have seen the biggest increase in consumer engagement on social media, according to the study.
The problem is that consumers using social media expect a quick response and brands just aren’t delivering. In fact, according to the study, the average response time has increased from 10.9 in Q3 2012 to 11.3 hours in Q3 2013. Unfortunately for brands, inbound messages from consumers also increased during this same period, the study says.
According to Sprout Social CEO Justyn Howard says, this marks a significant shift in how consumers are interacting with brands and brands need to act accordingly. “Businesses need to regroup and retool to shift from a largely marketing-driven focus in social channels to one that revolves around the customer,†he says.
The study indicates that brands may be struggling to keep up with the increase in inbound consumer messages. Indeed, response rates on both Facebook and Twitter, the networks where consumer messages have increased the most, have dropped below 20 percent. This means that four out of five inquiries goes unanswered, Howard says.
“This would not be tolerated in traditional channels like phone and email and is not a sustainable practice,† he says.
Unfortunately, the bigger the audience, the lower the response rate, the study says. And while brands with smaller audiences are more responsive, they still do so at a leisurely pace.
If this study is any indication, brands need to direct more resources to responding to consumer on social media. While it might be tempting for brands to focus their energies on content marketing, social engagement is also about taking care of the consumer needs.
By Kimberlee Morrison
Image credit:Â the UMF
By using different matching options with your keywords, you’ll have better control over what searches trigger your advert to be shown. Google AdWords offers 4 main different matching types:
Find more information about match types here.
A broad match key phrase might be “ladies clothingâ€. This means that whenever anyone enters a search which includes the words “ladies†and “clothing†your ad will be triggered. However, if you are an equestrian supplier, if someone types in “ladies fashion clothingâ€, using broad match, your ad would be triggered. Now clearly, someone looking for fashion clothing isn’t looking for specialist equestrian clothing and so the chances of a click through are very low and if you do achieve a click through, the chances of that person making a purchase is even lower because your products aren’t relevant to them.
By using negative keywords, you can essentially filter out more irrelevant searches and stop your ad from being triggered, avoiding the need to pay for a potential click through that will not convert. In this instance you could use a number of negative keywords which might include “fashion†“football†“sports†and so on.
Much of the time Google won’t allow you to bid on niche keywords because it predicts a ‘low volume’ of searches. Now, low volume can actually be a pretty good thing. If your keywords are very specific and highly relevant, the quality of the traffic you receive is likely to be much higher, leading to a lower bounce rate and ultimately better conversions. However, Google doesn’t want you to benefit from these types of keywords as it doesn’t make as much money from them; instead, it forces you to use more popular keywords and more popular of course means, more competition, which in turn forces you to place higher bids.
When it comes to setting up your campaigns, i’d suggest creating one main negative keyword list and applying it to all related AdGroups. To help you get started, below you will find some lists of negative keywords that you might want to use to modify your P.P.C. campaign.
alternative
compare
comparison
compared
estimate
prices
bargain
cheap
clearance
closing down sale
discount code
discount
discounted
end of line
free
low cost
offer
overstock
price drop
price
pricing
sale
sample
special offer
value
voucher code
advice
book
case studies
download
eBook
guide
how to
journal
news
reference
research
reviews
statistics
tutorial
training
white papers
building
builders
building
consultant
design
diagnosis
diagram
exports
exporter
fabrication
guidelines
guide lines
health and safety
making
mechanics
method
methodology
measurement
model
regulations
rental
repair
specialist
services
tooling
Authored by: Shell Robshaw-Bryan
The post Using Negative Keywords For Better PPC Results appeared first on Marketing & Social Media Blog | Marketing insights, tips and advice.
This past year has seen two important developments in the world of social media. Its users are getting older, and the media content is increasingly being accessed from mobile devices such as smartphones and tablets.
Social media has often been thought of as a platform for young people. But the demographics are quickly changing. For instance, the fastest-growing group of Twitter users is aged 55-64, while Facebook and Google+ see the most growth from the 45 to 54-year-old cohort.
The development of an older audience – who likely have different views than those held by their younger counterparts – may create more robust discussions on social media, and a more vibrant public sphere. The major social networks themselves may adjust to accommodate their changing user base, and new, niche networks may arise to appeal to these older users.Â
Many smaller social networks, such as Instagram and Snapchat, still have very young user bases. But as they become more mainstream, they too will begin to become more broadly representative of the public at large.
Meanwhile, social media has seen the future, and the future is mobile. There are more smartphones in the world than computers today, and this trend shows no sign of abating. In the past, desktop versions of Facebook or Twitter were updated before or at the same time as their mobile app counterparts. That’s changed. In 2013, both of the biggest social networks put mobile first, and mobile apps often boasted exclusive functionality not found on their desktop counterparts.
The switch to mobile will have major ramifications on the type of information shared on these networks. Content created or shared from mobile devices is often more up-to-date, more likely to be original and can include additional attributes such as geo-location. The dominance of mobile devices will likely lead to more content being created, consumed, and shared by other mobile users. In short: made by mobile, for mobile. Â
The message is clear: You are most likely reading this on your smartphone or tablet. You are also probably a little older than you think the average person reading this would be.
Follow Rami Khater on Twitter:Â @ramisms
According to ReturnPath’s 2013 email benchmark survey – 22% of opt-in emails aren’t reaching subscribers’ inboxes. And while that number is down from the 28% of the previous year – it still demonstrates that nearly a quarter of messages are missing the mark.
Email deliverability is improving, but only slightly
Despite advances in email marketing technology, spam trapping and opt-in communications, improving these numbers for yourself (essentially, your email reputation) is fairly simple and fundamental. Still, it’s all too easy to forget (or outright ignore) the basics.
First, let’s take a look at how emails are filtered. Understanding this will give you an inside look at reasons why your message could go missing.
Many email programs use simple filters to sort messages before they ever land in your inbox. You’ve likely set some of these up yourself – mail from domain “fakerolexwatchexample.com†automatically gets shuttled to the circular file, for example.
But your internet provider also tries to lend a hand in filtering. Oftentimes, ISPs will subscribe to a number of spam-detecting and filtering services, which in turn helps to free up their bandwidth and keeps junk traffic from bottlenecking in their networks. These services rely on domains and URLs being noted as spam by their subscribers, and thus blacklisted.
Sometimes, your email address can be falsely marked as spam – particularly if your email message contains certain spam trigger words that have the unfortunate side effect of blacklisting your message before it ever goes through.
Here are few common trigger words:
For a long list of spam trigger words, take a look at this Hubspot article.
Gmail’s newly-released tabbed inbox is in a class all its own when it comes to message filtering. Essentially, Gmail has taken it upon itself to automatically sort your messages into convenient “buckets†— Primary messages are from people you know and trust – friends, family and colleagues. Social messages are notifications from your social networks, and promotions are emails such as coupons, deals and offers (even if you’ve already subscribed to and whitelisted them).
Gmail’s introduction to the tabbed inbox
What’s more, a sponsored ad can appear at the top of your inbox and look precisely like a message sent on behalf of Google to clue you in to something you might like. It has its own sender, description and subject line – just like an actual email would.
A clever example of a Gmail ad
Currently, Gmail ads only appear in the promotional tab, so it’s in Google’s best interest to encourage users to click there. Fortunately, users are quickly learning that if they want access to the email deals they opted in to receive, they’d better pay attention to the Promotions tab.
A study by Returnpath has already been done to determine the deliverability and read rates of messages that are sent to the different tabs:
90% of commercial messages go to the Promotions tab – by the Primary tab is by far the most read
The primary tab is where the biggest chunk of the reading takes place – and marketers are keen to get their emails into this ultra-exclusive favorites club. Here’s one tactic that a fashion site is using by sending out an email blast specifically targeting Gmail users:
When you drag an email into the primary inbox, you automatically whitelist the sender so that future messages from them will also be put in the Primary tab. Therefore, it’s in every marketer’s best interest to give their subscribers instruction on how to perform this one-time drag-and-drop.
Just like trigger words can get your email mistakenly labeled as spam, so too can trigger words increase your odds of landing on the primary tab or inbox. In the case of Gmail, certain trigger words can also automatically land you in the Promotions tab – words like coupon, alert, direct message and receipt. Which words were most likely to make it past the digital gatekeeper?
Financial-sounding words like statement, reply and attachment. SMS led the pack though, with a staggering 51% of messages featuring it as part of the subject line getting a free pass:
Financial terms like statement and attachment get priority over other terms
The bottom line is that, as senders, we need to keep our pulse on the kind of content our readers like and appreciate. The more our messages are tailored to their needs, the more likely they are to give us that coveted whitelisting.
With that being said, however, consumers will still mark a message as spam even if they originally opted in to receive it. For many users, marking a message as spam doesn’t so much say “I don’t know who this sender isâ€, but “this offer doesn’t fit me.†ReturnPath’s survey also found that subscribers were more likely to tag an email as spam rather than unsubscribe (even if the unsubscribe link was noticeable).
Beyond those things, here are a few more best practices to keep in mind:
About the Author: Sherice Jacob helps business owners improve website design and increase conversion rates through compelling copywriting, user-friendly design and smart analytics analysis. Learn more at iElectrify.com and download your free web copy tune-up and conversion checklist today!
LinkedIn may not seem as sexy as Twitter or Facebook, but with over 259,000,000 users and 2,100,000 groups, it’s a social channel that you can’t ignore.
Sure, you won’t generate as much traffic from LinkedIn as you will from other social sites, but it’s audience tends to be businesses, which means each LinkedIn visitor is going to be worth more money.
So, how can you leverage LinkedIn? Well, you probably already know that posting on the weekdays during the mornings helps. But did you know that if you do 20 posts a month, you’d reach 60% of your audience?
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