Autospeak-Straight Talk contains articles covering digital and social media marketing social communities and events marketing

[Infographic] The Growth In The Use Of The Mobile QR Code

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(Posted on Aug 16, 2013 at 02:41AM )

QR or (Quick Response) are a two dimensional bar-code system.
Mobile QR codes is when a consumer uses a smartphone to scan these codes
to reveal their information.

Today they are used in many ways, from inventory tracking, to shipping and logistics,
to online ticketing, also to link to promotional videos on YouTube or set reminders
for upcoming shows. Other applications include putting Google Maps directions on
a business card, to linking to a web page, or even sending a text/email to the company helpline.

Here is an infographic with Statistics showing the amazing growth of QR Code usage.

DealeNet Services




 

Is Your Dealership Inside-Out?

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(Posted on Aug 12, 2013 at 11:18AM )
Which do you think would be more interesting to your customers – that your dealership is #1 in sales or that your dealership has the largest inventory in the region?

Here’s a hint: One is about you, the other is about the customer.  One is inside-out thinking and the other is outside-in.

The differences between the two can be subtle, but simply put, inside-out thinking is when a company or brand talks about things the company cares about. Usually these are business-related topics like industry awards, marketshare growth, new logos, new hires, and so on – the kinds of things that make more sense in a press release than a newspaper circular.

Outside-in thinking is what your customers care about: added locations, extended hours, new inventory, easy financing, pick-up & drop-off services, if you’re first-time buyer friendly, and so on. Outside-in thinking means thinking outside of the box and looking at your vehicles from the buyer’s perspective.

Think of it this way, when you’re inside out, your mouth is moving. When you’re outside in, you’re listening.

Don’t misunderstand; of course you should present a professional and reputable business presence, especially when it comes to high-ticket, long-term purchases. In fact, a little inside-out thinking is good. However, there’s a time and a place for that – a mention will usually do. What you want is to make customers comfortable as early in the process as possible so you get a shot at their business. Outside-in thinking is the surefire way to draw potential buyers to your door.

So, when you’re branding your dealership, no matter if it’s a radio ad, website or even a vehicle description, approach your messaging from your customers’ point of view and use your “outside voice.”
Posted by Anne-Marie Jeffrey

DealerNet Services

Ten Stats That Will Convince Anyone they need SEO

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(Posted on Aug 12, 2013 at 02:49AM )
Do you really know how important SEO is?  Seriously, do you really?

You can’t just have a website with cars on it any more. You’ve got to make sure people can see it, which means you’re responsible for link building, citation building, site optimizing, blog writing, and social media work.

That seems like too much work to most dealers, but numbers don’t lie – and these numbers show just how important SEO is for continued success.

The first stat I hit dealers with is that there are 100 billion searches per month on Google1 - that’s 33 million a day. To put it in better perspective, if each person on the planet were able to, they’d have to search on Google 5 times a day, every day.  This at first seems astronomical, but even today I’ve probably used Google 10+ times for non-SEO related searches.  I usually use this stat to illustrate the importance of Google’s market share to dealers.  Frankly, Google rules, and it doesn’t really matter if your small business ranks high on AOL.

The second stat: 89% of consumers use search engines for purchase decisions as well as (3.) 71% of business purchase decisions are started with a search engine. I know, I know… That’s two stats, Bryant. I threw these together for a specific reason. It is in fact a ‘double-edged sword’ – regardless of the sector or industry you’re in, both companies and consumers are using search engines to start the buying process.

At this point, I’m usually steering a dealer towards answering the “what does this mean for me?” question.  The next stat I use: of the 30 billion mobile searches a year, 12 billion are local.(4.) It is widely expected that in the near future, local searches will account for over half of all mobile searches annually.  This is where I start hammering in the importance of a mobile site.  If you don’t have one yet, you absolutely need one.

With the fourth stat, I try to hammer home the importance of the mobile site. This is when I tell dealers that 77% of mobile search happens at work or home even though a computer may be accessible (5.) As strange as this sounds, it happens more often than you’d expect.  Regardless of where I am, even if I’m at my computer,  if I’m looking for driving directions, I use my phone. At home, if I am browsing on the couch, I am using my tablet.  It never occurs to me to jump on the computer in the office, or to pull up the browser on my home desktop for a simple and quick search.

The fifth stat backs up the mobile aspect even more strongly: 46% of mobile web users are unlikely to return to a website they had trouble accessing from their phone and even more are unlikely to recommend the site (6.) This is succinct enough to illustrate not only the importance of having good mobile content, but a site that’s easy to navigate and isn’t confusing.

The next stat is what I call “the closer” – 55% of purchase-related conversions occur within 1 hour of the initial mobile search  (7.) Simply and strongly put, mobile sites convert at a much higher rate than conventional websites – but if you aren’t doing SEO, no one will find your site… and no one will convert.

The next three stats further illustrate the importance of SEO to dealers: in all searches conducted, 70% of users click on organic results  (8.) that 53% of the organic search clicks go to the first link (9.) and most importantly, 75% of users never click past the first page (10.) This is usually when the bell goes off for most dealers. They finally realize that if they  want to get more clicks, they have to rank the highest in the organic results – and that won’t happen without SEO.

Stats even show that organic search leads are more qualified. SEO leads have a 14.6% close rate, while those archaic print or direct mail ads only close at a 1.7% rate (11.) Pretty crazy – leads from search engines are 8.5 times more likely to close than a standard outbound lead.

Most dealers aware of any of these points until we talk to them, which is why I’m sharing this post. In fact, Search Engine Optimization is still only an industry term that most people outside of marketing probably hasn’t heard.  These numbers are proof – SEO is not only vital to maintaining a brand, it’s absolutely necessary if you want to stay competitive and grow your business.

Written by Bryant Goodall

DealerNet Services


 Stat Sources:
1 Search Engine Land – August 2012 (http://searchengineland.com/google-search-press-129925)
2 Brafton – February 2012 (http://www.brafton.com/news/89-percent-of-consumers-use-search-engines-for-purchase-decisions)
3 Brafton – December 2011 (http://www.brafton.com/news/search-marketing-alert-61-percent-of-business-purchase-decisions-start-with-search)
4 Search Engine Land – April 2012 (http://searchengineland.com/analyst-mobile-to-overtake-pc-for-local-search-by-2015-119148)
5 Search Engine Land – August 2012 (http://searchengineland.com/study-55-percent-of-mobile-search-driven-conversions-happen-in-one-hour-or-less-151432)
6 Gomez – 2011 (http://www.gomez.com/resources/whitepapers/survey-report-what-users-want-from-mobile/)
7 Search Engine Land – August 2012 (http://searchengineland.com/study-55-percent-of-mobile-search-driven-conversions-happen-in-one-hour-or-less-151432)
8 Search Engine Journal – April 2012 (http://www.searchenginejournal.com/24-eye-popping-seo-statistics/42665/)
9 Search Engine Watch – October 2012 (http://searchenginewatch.com/article/2215868/53-of-Organic-Search-Clicks-Go-to-First-Link-Study)
10 Hubspot – May 2011 (http://blog.hubspot.com/blog/tabid/6307/bid/14416/100-Awesome-Marketing-Stats-Charts-Graphs-Data.aspx)
11 Search Engine Journal – April 2012 (http://www.searchenginejournal.com/24-eye-popping-seo-statistics/42665/)

- See more at: http://blog.autorevo.com/2013/08/10-seo-stats/#more-3198

The Most Valuable Commodity In Online Marketing

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(Posted on Aug 11, 2013 at 02:48AM )
What you did five or 10 years ago is probably more important than your 30-second visit to some e-commerce site that’s now bombarding you with cookie-fueled retargeted ads.

That’s why looking to the past – not to the future – is the key to success in the world of data.

Here’s a quiz:  What’s the most meaningful piece of digital data about you?

1)        One of the 100-plus third-party cookies dropped on you today.
2)        Your 2004 @gmail.com address or 1997 @AOL.com email address.

While you may not think of it this way, the oldest piece of useful digital data about ‘you’ is probably your personal email address.  Your email address is the Internet equivalent of a combination birth certificate, driver’s license and passport.  As a digital person, you are virtually born the day you get your own email address.

What’s so valuable about something that everyone has?

Uniqueness.  Email addresses are personal by design – no one’s been able to devise a better “openID” – and they establish a persona that is very descriptive.  AOL, Hotmail, Yahoo or Gmail – your email tribe membership card is like a geologic sedimentary layer.

Longevity.  Unlike short-lived cookies, email addresses have half-lives that are growing every year – since people tend to keep their personal addresses forever.  How long have you had your personal email address?  Why would you ever get rid of it?  Probably not. It’s become your digital name.

Portability.  Email works in mobile as well as it works on desktop.  You carry your email addresses along with you on every device, unlike the device/browser-dependent cookie.  The first thing you do when you get a new device, to make it useful, is setup your email address (and for many, your Apple ID, which is an email address, of course). Services like “Last Pass” are the closest cookies come to portability are services.

Access.  Email addresses have become your de facto login for every site and app you visit and use.  It’s now practically impossible to use the Internet without an email address – even if you don’t subscribe to a single email newsletter.  Try it. I dare you.

With the third-party cookie under attack from Do Not Track, marketers have been looking for the next big thing. That’e email, thanks to the MD5 hash,  privacy-friendly 32-character one-way encryption of the email address. This simple process has allowed Facebook, for example, to create a “custom audience” targeting product that allows retailers to upload hashed customer data segments to target their subscribers who are spending time on Facebook – and show them an ad consistent with their customer status.

And when paired with a cookie downloaded at the time an email is sent and opened, email-address hashing works for display retargeting too.

In the coming months, you’ll start seeing so-called “custom audience” capabilities arrive from Twitter, PayPal, Amazon, you name it. Any site that requires an email address as an account login can get into this game. As marketers realize the superiority of the email hash, they will be bringing long-tail CRM data online, and we’ll all be better off for it. After all, who wants to spend for a prospecting campaign to their best customers?

Take another look at your old email address. You’re looking at the future.
Wriiten by 


DealerNet Services

How To Set A Budget For Your New Website

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(Posted on Aug 6, 2013 at 04:06PM )
The truism “You get what you pay for” is as true as true can be when it comes to building a company website. When small firms fail to budget properly, one of these nightmare scenarios is likely to ensue:

  • The site ends up costing two or three times more than expected, causing all-important post-launch marketing activities to be cut back or eliminated.
  • The site ends up having half or a quarter of the desired functionality, rendering it nearly useless.
  • The site ends up as a series of compromises in design, content and functionality, making a mediocre impression on customers and prospects.
The underlying problem, as these three scenarios suggest, is under budgeting — or not budgeting at all. What’s the best way to set a budget and lay the groundwork for a site that meets your expectations?

Step One: Create Site SpecificationsSetting a realistic budget starts with having an idea of what you want the site to do, so let’s start there. Important things to consider include:


  • Design. How much customization do you want? Will a standard WordPress theme suit your needs? Do you need a custom design from the ground up? Something in between? Do you have imagery for your new site, or will photos need to be taken? If so, how many photos (or other imagery such as charts and diagrams) will be needed?
  • Content. How much unique content will your site need? 10 pages? 100 pages? Will it be easy or hard to write? Do you have the ability and bandwidth to write it, or will you need to outsource copywriting? If outsourced, will the writer need to do extensive research to write the copy properly?
  • Functionality. Do you need more than a basic contact form? Do you want to offer downloadable PDFs or other information? Do you want leads from various forms to be tracked? Will you need e-commerce, and if so, what type of payment options? Are there any other functional requirements, such as integration with internal systems or third-party e-commerce sites? Do you want to optimize your site for search engines (SEO)? Will you need W3C or other compliance? Do you want Flash design or a customer portal?
Step Two: Seek ProposalsOnce you have a rough list of desired site specifications, you’re in a position to solicit proposals. A web development agency (or freelancer) will need these inputs from you to provide a reasonable estimate. The proposal might match up precisely to your specs, but more likely, it will have modifications based on practical considerations or the agency’s capabilities. This is OK; often, a developer has ideas that reduce cost and yet meet your needs.

Considering three or four proposals on the initial go-around is best, because you’re apt to see a fairly wide range of prices and approaches.

Step Three: Align Expectations and CostsA likely outcome will be the realization that your desired site costs much more than you expected, but this is OK, because you’re now in a position to have a meaningful review of development options, their real value, and their real cost. The biggest disconnects that are revealed by following this three-step approach include:


  • Design disconnects. Creating images is expensive and time-consuming. Often, firms don’t care about images in the early stages of a project, but later on, when they see boring, text-heavy pages on the test site, they desperately want a lot of customized imagery. Settling for tired stock imagery, the usual Plan B, results in a generic-looking, unimpressive site.
  • Content disconnects. Content is far more expensive and time-consuming to create that most people realize. Firms often assume they can have an employee whip up content at the last minute, and learn too late that’s an impossible task.
  • Functionality disconnects. Firms typically have no idea what pieces of site functionality — some of which were detailed above — actually cost. They become frustrated in mid-project when they ask the developer to “throw in” a little e-commerce and discover it costs $5,000 to do so.
By using initial proposals to set a budget for your site project, you prevent unpleasant surprises down the line. In addition, you’re more likely to find the right developer for your project and create a site that is truly right for your business in terms of overall performance and cost.

Following this plan takes serious upfront strategic thinking and grunt work, but the payoff is big. Pulling a budget out of thin air, or committing your business to a new site without a budget at all, are risky approaches that can drain your bank account and set back your Internet marketing for several years. It’s an unnecessary risk.

Brad Shoor, Contributor

DealerNet Services

Words Are Hooks, Words Are Levers

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(Posted on Aug 5, 2013 at 02:01PM )
Words are hooks, words are levers There's a debate raging in my town over whether or not to replace the existing planted-grass school football field with what used to be known as Astroturf. One side has already won a crucial victory: the local paper calls the new alternative, "turf."

Turf is what we call a racetrack, or half a fancy dinner (surf and...). Turf is short and punchy and feels organic. If they had called it 'plastic' or 'fake grass' or 'artificial turf', every conversation would feel different before we even started.

What to call the new diamonds that are being manufactured in labs, not dug out of the ground under horrible conditions? Some want them to be called 'artificial diamonds' or not diamonds at all. Others might prefer 'flawless' diamonds (because they are) or 'perfect'.

Is it a 'course', a 'group' or a 'club'? It might be all three, but the word you choose will change the anchor and thus the leverage that word has going forward. Are you a 'consultant', an 'advisor' or a 'coach'?

Engineers and doctors and other scientists seem to think they're skipping all of this when they use precise, specific language. But the obvious specificity and the desire to scare off untrained laypeople is in itself a form of leverage.

For politicians and others that want to re-invent the language for their own ends--you can work to plant your hook anywhere you choose, but if you torture the meaning and spin, spin, spin, you risk being seen as a manipulator, and all your leverage disappears. If your hook finds no purchase, you have no leverage.

On the other hand, the great brands (Pepsi, Kodak, etc.) planted words that meant nothing and built expensive fortresses around their words, words that now have emotional power.

The only reason words have meaning is because we agree on what they mean. And that meaning comes from associating those words with other words, words that often have emotional anchors for us. This isn't merely the spin of political consultants. It goes right to the heart of how we (and our ideas) are judged.

Written By Seth Godin

DealerNet Services

Is It Time To Close Your Facebook Page?

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(Posted on Aug 2, 2013 at 03:26PM )

Facebook pageUnless your organization watches its Facebook stats carefully, you may not have realized Facebook has become increasingly less accommodating to brands and companies over the course of the platform’s recent updates.  Some notable business owners, like billionaire Dallas Maverick’s owner Mark Cuban, have even spoken out against Facebook’s latest changes.

For example, in late 2012 TechCrunch noticed that posts made by brand pages were only being displayed to a tiny fraction of a page’s following, and were being hidden from the rest.  Facebook has been restricting how many of a page’s followers see a given post, a statistic known as “Reach,” for several years now.  However TechCrunch found that in late 2012 Facebook made changes to the newsfeed that caused the reach for brands to drop as much as 40% compared to what it was earlier in the year.

Posts for the average Facebook brand page are now being seen by less than 10% of their audience!  For example, if you spent time, money and effort to build your Facebook following to 4,000 people, that means now each post you make is going to be seen by less than 400 of them.

Facebook has a solution for this though…you can pay them money and then they will show your post to more people.  That doesn’t quite seem ethical though, does it?  First you spend money to build your following on Facebook, and then you spend even more money to reach the following you worked so hard to build?

It’s no wonder so many business owners, like Cuban, are upset and considering leaving the platform.  So, is it time for you to close your Facebook page?  Here are three important things to consider:

1. Does your business model allow for recurring purchases?  There is a rule in marketing and sales that says it’s always cheaper to sell more to an existing customer than it is to find a new customer.  If your business allows for customers to make repeat purchases, like an online store or clothing company with new items every season, then the chances are better that your company will get value from a Facebook page.  However, if your customers only need to buy your product once, like a video game or a book, then you will always have to be finding new customers because your product doesn’t lend itself to repeat purchases.  That will make it harder for you to come out with a positive return on your Facebook investment if you are continually having to find new customers instead of simply re-selling old ones.

2. Do you have other contact information for your Facebook followers?  Depending on your company’s approach to Facebook, you may know that most of the people on your Facebook page got there because they were already following your company on its website, email list, or elsewhere.  If that’s the case, there shouldn’t be much negative consequence to closing your Facebook page, because you can still reach those customers another way.  However this situation is probably rare, so what can you do if you don’t have other ways to contact your existing Facebook fans?

Start by going to your page and looking at the cost for promoted posts.  Figure out how much money you’d wind up spending to reach your desired number of fans each month.  This will let you know how much money you can potentially save by moving people to another platform like Twitter, Tumblr, or an email list.

From there, come up with a budget for a contest, and an ad campaign to promote it to your Facebook following, that encourages people to switch to your new platform of choice.  This will allow you to justify the expense of the contest and the promotional campaign because you can show that after a certain amount of time, say six months, you will have saved enough money in Facebook expenses to pay for the contest.  And every month after that those savings will be contributing to higher profits for your company.

3. How are you measuring the value of your Facebook fans?  This is the most important question to ask yourself about whether or not you should keep your Facebook page.  Do you know the average revenue generated per fan?  Or how many new fans you need to acquire in order for one to make a purchase?  Unless you have some way of proving that having a Facebook page is making your company money, you’re running the risk of wasting a substantial amount of time and resources.  It’s time for you to start making sure your Facebook page is creating a positive return on investment.

For example, if you know that for every 10 new fans you acquire on average one makes a $20 purchase, then you can look at how much it costs in advertising and administrative costs in order to get 10 new fans.  It’s important to factor in the labor and admin costs because those are resources that could be doing something else potentially more effective at generating money for your business if they weren’t tied up running the Facebook page.

So, if it costs you less than $20 to acquire 10 new fans on Facebook, then it’s worth it to keep your page and pay money to grow your following.  However, even if you’ve determined that your page is generating positive ROI now, that doesn’t mean that it will continue to do so.  Especially if your business doesn’t allow for repeat customers, like the first question pointed out, make sure that you check in on your Facebook ROI regularly.

First, there’s no guarantee that Facebook won’t make changes in the future that will further reduce your ROI.  You may also find that as you sell more of your product it will become harder to sustain the same volume of sales.  You may reach a point where all of the people who are most likely to buy from you have already done so, and the only people left to target aren’t as interested.  This would cause your sales to drop and require you to look at a new strategy to address the changed marketplace.

The bottom line is if you’re going to have a Facebook page, make sure you’ve got a justification for it.  And “I’m doing it because all my competitors are doing it” doesn’t count.  Just because they like to waste money doesn’t mean you should.

By Alon Popilskis

DealerNet Services


The Social Animals We Humans Are

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(Posted on Jul 27, 2013 at 07:33PM )
Human beings are social creatures and our lives depend on other humans. We are born unable to care for ourselves. We develop and learn about the world around us through others. Our connections to others are key not only our survival, but also to our happiness and the success of our careers.


And being social creatures comes the need to interact with others to reassure ourselves that we are liked, admired, respected; and noticed.


Then on April, 30th, 1993, it was announced that the World Wide Web would be free to everyone and the rest is history. Since then, the introduction of social network sites such as MySpace, Facebook, Twitter and even AOL in the beginning, to name a few, has transformed the way we communicate.

Along with the Internet Social media will probably go down as one of the major influencers of every generation since the Baby Boom generation and take its place as one of the wonders of modern time.


Between 2000 and 2002 the number of users on the internet grew a staggering 566.4% Nowhere else nor at any time in history has there been a forum even close to the scale of the World Wide Web.

WORLD INTERNET USAGE AND POPULATION STATISTICS
June 30, 2012

World Regions

Population
( 2012 Est.)

Internet Users
Dec. 31, 2000

Internet Users
Latest Data

Penetration
(% Population)

Growth
2000-2012

Users %
of Table

Africa

1,073,380,925

4,514,400

167,335,676

15.6 %

3,606.7 %

7.0 %

Asia

3,922,066,987

114,304,000

1,076,681,059

27.5 %

841.9 %

44.8 %

Europe

820,918,446

105,096,093

518,512,109

63.2 %

393.4 %

21.5 %

Middle East

223,608,203

3,284,800

90,000,455

40.2 %

2,639.9 %

3.7 %

North America

348,280,154

108,096,800

273,785,413

78.6 %

153.3 %

11.4 %

Latin America / Caribbean

593,688,638

18,068,919

254,915,745

42.9 %

1,310.8 %

10.6 %

Oceania / Australia

35,903,569

7,620,480

24,287,919

67.6 %

218.7 %

1.0 %

WORLD TOTAL

7,017,846,922

360,985,492

2,405,518,376

34.3 %

566.4 %

100.0 %

With all this connectivity we are now being faced with the loss of our privacy being subjected to Government agencies and even Employers spying on us and collecting information. By putting it all out there for everyone to see one should expect and understand that they are relinquishing their right to privacy to a large extent.


We use all this technology to interact with friends and family, to get the latest news and entertainment, and to research things we want to know about. It was only a matter of time before business saw the opportunities that Social Media offered.


Business saw the opportunity that getting involved with social Media would open up a huge potential resource. Social Media presented Business with ways to reach people in ways that were never possible with other forms of media. It allowed them to put a face to their business and to identify them in new ways.
But this new social medium also comes with risks that if they are not socially responsible in their advertising and communications or have any kind of misstep the consequences could be very costly.


It is all boils down to how you use it to your advantage or disadvantage. We are influenced by, and we are able to influence, people who we know as well as people we never met. We need to look at what social networks hold our interests and decided if the people we are interacting with are the people we want shaping our lives and careers.


We can influence others and gain recognition by posting blogs, getting involved in discussions, participate in forums and even help people by being a tutor online at a language site or any of the many sites available on the World wide Web.
Social interaction can open doors to job or other opportunities. You can meet like-minded people and have discussions with people who can give you new perspectives. The possibilities for whatever we are looking for or want to accomplish socially are limitless.


In the end, we need to take responsibility for how we act socially on the internet because in the end the internet as a social whole will make the final judgment on how it reacts to, responds to and accepts to what it is being disseminated.
Written By Bill Cosgrove

DealerNet Services

Photos Represent 93% Of The Most Engaging Posts On Facebook

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(Posted on Jul 25, 2013 at 06:22PM )
It turns out pictures aren't just worth a thousand words these days, but a few million Facebook likes, comments and shares as well. This isn't exactly news for people and businesses familiar with the site, as back in August of 2012, SocialBakers reported that 85% of the most viral posts on Facebook were of a photo variety. So where do things stand one year later?

According to the latest data, photos now represent 93% of the top posts on Facebook! That leaves status updates to generate only 3% of the most engaging content while links and videos each generate only 2%. It appears photos have completely taken over. Is it time for Facebook to merge Facebook and Instagram, forming one gigantic Facegram?

Videos used to do well on Facebook, but, since so many videos originate with Google's hated YouTube, which Facebook shuns, it's not surprising that videos, despite their popularity on the web, have faded away into oblivion on the blue giant. These days, posting links to useful webpages and articles on Facebook is also a lonely cause; you are the only one likely to see them. Status updates fare a bit better, but, if you really want your pals to see them, you better bleed your heart out.


By Daniel Zeevi

DealerNet Services

7 Elements Of A Successful Social Business

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(Posted on Jul 23, 2013 at 08:40PM )
What is the common thread in the following statistics? Thirty-six percent increase in brand awareness, 66% less time to bring products to market, 20% improvement in customer conversions, 15% increase in successful innovations and new ideas?

Answer: These are just some of the quantitative results attributed to becoming a social business. With dramatic benefits like these, why aren't all businesses social by now? The fact is, becoming a social business can be quite difficult, especially without a well-thought-out implementation plan.

Today, social software and tools have made cross-functional collaboration easier than ever before but cultural and philosophical barriers still get in the way. Even with all the well-demonstrated benefits of collaboration -- improved internal and external communications, better use of constrained budgets, better customer relationships and shorter meetings -- the concept of the social business introduces elements of threat, loss of control and risk. For managers accustomed to hierarchical control, fully embracing social business can mean moving outside their comfort zone.

[ Want a better bottom line? Read Social Collaboration's Big Payoff: Increased Sales. ]

There exists a digital divide in business. On one side of the divide are those who view technology as a distraction, something that must be closely monitored and controlled. On the other side are those who embrace the technology megatrends of social, mobile and cloud. To innovate and thrive in today's rapidly changing environment, businesses must become social and bridge this digital divide.

To that end, here is a seven-step checklist for becoming a successful social business -- a checklist that has worked well for us at Enterasys.

1. Define A Meaningful Purpose.

Start by understanding where you want to go. Make sure everyone's goals are aligned. Your company culture will play an enormous role in becoming a social business, so take the time to understand and steer your company's culture in the right direction. If your people are not comfortable, they'll drop into what Christine Comaford calls their critter state. Provide the right company environment and you can move them into their collaborative smart state.

Make sure everyone sees the benefits of a social business. It won't mean more work; it will mean less email, fewer interruptions, less guesswork, fewer meetings. It will make work life more innovative and more fun.

2. Simplify The User Experience.

Ensure the tools for social business are easy and fun. They will get used as long as they are simple and integrate well into the general work environment and daily routine. At Enterasys, we use Salesforce.com and most employees keep it open and available on their desktops. When Chatter became available as a social communication tool integrated with Salesforce, it was a natural fit that helped speed adoption.

Be sure to encourage the use of online and mobile tools such as Evernote, wikis and blogs for taking meeting notes. That way the notes can be posted, shared and even edited immediately. Include social handles in all tools and interactions to make their use as easy as possible. Today people tend to keep Tweetdeck open on their desktop or mobile device and use it almost as often as email. Some people have completely switched from email to Twitter.

Becoming a social business rarely requires redesigning the organization. In fact, social businesses tend to avoid frequent reorganizations. The social tools are the lubrication that keeps cross-departmental and cross-functional information flowing freely, reducing the separation between groups.

3 Designate A SOCIAL Executive Sponsor.

Gartner estimates that 80% of social business projects will not achieve their intended benefits due to inadequate leadership. The executive leader must be S.O.C.I.A.L. -- sincere, open, collaborative, interested, authentic and likeable. Find -- or create -- an executive sponsor who meets these criteria: You're Not a Social Business Leader If ______? (10 Hints).

In some companies, the CMO might be the executive sponsor. Or it might be the VP of services or the chief customer officer. In a small startup, it might even be the CEO. Consider whether your company needs a chief social officer. The key is to find the most likeable, collaborative individual who has a large-scale influence -- and by the way, that might not necessarily be an executive. Embracing collaboration throughout a company requires participation and support from senior leadership. You are not a social business if your CEO and her direct reports are not actively using social technologies to collaborate and engage.

4. Trust Your People!

You have hired only trustworthy people, so trust them. Don't overanalyze corporate social collaboration guidelines. When you're trying to accomplish something revolutionary, it's best not to have too many variables, or you'll end up with analysis paralysis. Constraining interaction can have even worse consequences. Make sure everyone understands the concepts of the digital footprint and digital citizenship. A little awareness of these concepts goes a long way. There is some risk to eliminating filters and barriers, but the benefits of open collaboration outweigh these risks.

One of our early lessons involved senior management using Chatter to talk about non-work related subjects, including topics that showcased their personalities and interests. We came to realize that this was important. By bolstering employees' personal brands, you help bolster their work.

5. Implement And Drive Engagement With Social Tools.

Make social adoption a team sport. Create social collaboration functional groups. Every group has innovation leaders; pull them in early and enlist their help in engaging others. Try gamification techniques. Rethink your processes to include social tools. It doesn't have to be perfect the first time. Social businesses are agile, able to learn from their mistakes and pivot quickly.

At Enterasys, we wanted to use Salesforce Chatter to champion collaboration and promote the work of others. Our CEO, Chris Crowell, decided that the most important thing he could do to advocate collaboration was to share sales wins via Chatter. Chris would specifically name the salesperson and the customer and provide details about our sales victories. The entire company knew when we won, and the sense of pride and unity helped instill a positive attitude. Growth starts with this mindset.

To keep building momentum, provide "Lunch & Learns" or better yet, hold Google Hangouts for training on social media and collaborative software. Interactively delve into topics like the latest in social media tools and the art of tweeting and share best practices.

Enterasys uses a number of innovative social business activities to drive implementation. We hold frequent social "jams" built around Google Hangout to roll out new social initiatives. Trivia contests, where the responses must be submitted via Twitter, have helped increase employee engagement. We post tips and best social media practices to a wiki, which everyone can add to and edit. We are introducing "Flashback Thursdays," where we re-post past photos and blogs to reinforce earlier training.

6. Measure Adoption And Recognize Achievements.

Provide as much real-time feedback as possible. Analyze connections. See where it's working and where it's not. As Peter Drucker said, "What's measured improves." Let everyone know when assessments are coming so no one is surprised.

During our implementation, we wanted to measure adoption in order to promote the early adopters. The tracing and measurement became a vehicle to identify who was embracing collaboration. It was important for us to set the tone and manage the grassroots movement through positive intervention. Here is an example of the Chatter reporting dashboard.


By Vala Afshar

DealerNet Services